Operations Manager [CDI]
Groover in a few lines
Groover is a web platform where artists submit their music to media, labels & music influencers for coverage and get guaranteed feedback.
We are looking for a Operations Manager, to ensure an outstanding experience to artists and their representatives ; and work closely with Dorian (co-founder @Groover).
At Groover, we want to convey a culture where each artist who wants to make his music heard has a feedback and is (finally!) listened. As a trustworthy and transparent intermediary for artists, we need to provide a beyond reproach attention to all the artists using Groover (answering their questions and issues, as fast and efficiently as we can). Working as a go-between marketing and product, the mission of the operations manager is to be sure all customers are well activated, satisfied and retained on the www.groover.co platform.
• Provide a better activation and retention of our users by offering a transparent experience to artists and their representatives ;
• Improve the metrics of customer satisfaction & retention (NPS, cohorts, answer rate) ;
• Provide better processes between the marketing, the customer support, the influencer relation & the product ;
• Contribute to offer an outstanding customer support by answering to questions of musicians, understanding their needs and issues ;
• Enhance the customer feedback analysis and user research to constantly improve our product ;
• Optimise the tracking of issues on our product and help the product team to improve the experience.
Who we are looking for
• You are very organised and you know how to prfioritize efficiently ;
• You pay attention to details ;
• You are very sociable and you love to communicate with artists ;
• You are enthusiastic and persistent: you stay positive and listen to customers ;
• You can write perfectly in French and in English (without any fault and clearly) ;
• You have a lot of empathy and you love being close to users and operations.
• Salary : depending on profile
• Perks : a dynamic start-up growing very quickly, concert tickets and cool events
• Contact : firstname.lastname@example.org
• Location : Paris, Sentier (75002). Accelerators : Techstars Paris 2018, Schoolab