Operations Manager [CDI]
Groover in a few lines
Groover is a web platform where artists submit their music to media, labels & music influencers for coverage and get guaranteed feedback.
Opportunity Review
We are looking for a Operations Manager, to ensure an outstanding experience to artists and their representatives ; and work closely with Dorian (co-founder @Groover). At Groover, we want to convey a culture where each artist who wants to make his music heard has a feedback and is (finally!) listened. As a trustworthy and transparent intermediary for artists, we need to provide a beyond reproach attention to all the artists using Groover (answering their questions and issues, as fast and efficiently as we can). Working as a go-between marketing and product, the mission of the operations manager is to be sure all customers are well activated, satisfied and retained on the www.groover.co platform.
• Provide a better activation and retention of our users by offering a transparent experience to artists and their representatives ; • Improve the metrics of customer satisfaction & retention (NPS, cohorts, answer rate) ; • Provide better processes between the marketing, the customer support, the influencer relation & the product ; • Contribute to offer an outstanding customer support by answering to questions of musicians, understanding their needs and issues ; • Enhance the customer feedback analysis and user research to constantly improve our product ; • Optimise the tracking of issues on our product and help the product team to improve the experience.
Who we are looking for
• You are very organised and you know how to prfioritize efficiently ; • You pay attention to details ; • You are very sociable and you love to communicate with artists ; • You are enthusiastic and persistent: you stay positive and listen to customers ; • You can write perfectly in French and in English (without any fault and clearly) ; • You have a lot of empathy and you love being close to users and operations.
• Salary : depending on profile • Perks : a dynamic start-up growing very quickly, concert tickets and cool events • Contact : jointheband@groover.co • Location : Paris, Sentier (75002). Accelerators : Techstars Paris 2018, Schoolab
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